TWG/TWGO does not share or sell any information that you provide to us. If you only wish to browse our site, there is no need to provide any personal information; however, if you decide to make a purchase with us or provide us with your personal information (via: live chat, forums, testimonials, reviews, feedback forms, or other means) you consent to transfer and storage of your personal information.
Information we collect:
If you register for a TrailWalker Gear Outfitters event, trip or class, we may collect additional information from you:
Your email address and phone number is collected as a method of contacting you regarding any questions we may have about your order. TWG/TWGO also uses your personal information to notify you of products that have become available. Since we stand behind our products, we may at any time contact you via survey to gather your experience and opinion of the product you purchased.
Information that we collect automatically. When you use or access the service or transact business with us we automatically collect the following information:
Information We Collect from Other Sources. We may also collect information from other sources. For example, we may collect specific information like demographic and change-of-address information about you from other sites that sell our products, from other uses – individuals who send you a gift through our services, and from third party social media platforms (such as Twitter, Facebook, Instagram, YouTube, any and all other social media platforms) that you use to log into our Services or if you make certain content and information publicly available (ie: videos, photos, and profile information). Third party sites and social media sites have separate and independent privacy policies. Therefore, we have no responsibility for the content and activities of these linked sites. We seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance. Here at TWGO/TWG we value and protect your privacy, we have taken the necessary precautions to be in compliance with California’s Online Privacy Protection Act. We will not distribute your personal information to outside parties without your consent.
Privacy Act for Children (COPPAC). TWGO/TWG does not knowingly collect any personal identification or information from individuals under the age of thirteen. Under age individuals must ask for parent or guardian permission to use this website.
Use of Information
We may use information about you for various purposes, including to:
TrailWalker Gear D/B/A TrailWalker Gear Outfitters is based in the United States and the information we acquire is governed by U.S. law. By accessing or using our Services (and by providing information to us), you consent to the processing and transfer of information in and to the U.S.
Sharing of Information. We may share your personal information outside of TWGO/TWG with some third parties for their direct marketing purposes that can better serve you; however, you can always opt out at any time. Your information may also be shared with vendors, consultants and other service providers who need access to such information in connection with services they perform for TWGO/TWG and who are subject to contractual obligations regarding their use of the information. Photos, videos, stories, posts, product reviews, product questions and answers or other general information you provide may be shared publicly on our Services or third-party sites.
We may also share your information as follows:
Social Media Sharing Features. Our site or Services may offer social media sharing features and other integrated tools (ie: facebook like button, youtube, twitter..etc) that allows you to share actions you take on our Site/Services with other media and vice versa. Your use of those features enables the sharing of information with your friends or the public, depended upon the settings you establish with the entity that provides the social sharing feature. For more information regarding the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide that feature.
Security. TWGO/TWG takes reasonable security measures that are designed to protect the information about you from any loss, misuse and unauthorized access, disclosure, alteration and destruction. All transactions are kept confidential! We use a Secure Sockets Layer (SSL) to ensure that personal information is protected through use of encryption. TWGO/TWG has purchased an SSL through ipage.com and Volusion.com to better protect your personal information.
At any time you may opt out from receiving our emails or announcements of product information by unsubscribing to our promotional emails. If you opt out of receiving promotional emails or communications, we may still send you non-promotional emails, such as emails regarding your orders, purchases, account or ongoing business relations.
Changes regarding this policy. We may change our policy from time to time. If we decide to make any changes, we will notify you by the revising of the effective date below and in some cases we may provide you with a more prominent notice (statement on our homepage or email notification).
Phone: 1.877.837.1106 or 941-900-1360
Effective as of November 1, 2013, revised August 11, 2018.